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We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Andrew Gibson or Liam Muir by telephone on 01933 273400 or by email to mail@carterosborne.co.uk or by post to our Wellingborough office. We have a procedure in place which details how we handle complaints which is available on request.here.If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman www.legalombudsman.org.uk Tel 0300 555 0333 or at PO Box 6806 Wolverhampton WV1 9WJ. Email: enquiries@legalombudsman.org.uk  to consider the complaint. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. – See more at: http://www.lawsociety.org.uk/support-services/advice/practice-notes/client-care-letters/#sthash.qHu8uoGr.dpuf