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We comply with our professional rules and the SRA Code of Conduct.  For further information please see:  http://www.sra.org.uk/solicitors/handbook/code/content.page


We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Michelle Fraiser or Gill Walker by telephone on 01536204111 by email to mail@carterosborne.co.uk or by post to our Wellingborough office. We have a procedure in place which details how we handle complaints which is available on request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman www.legalombudsman.org.uk Tel 0300 555 0333 or at PO Box 6806 Wolverhampton WV1 9WJ. Email: enquiries@legalombudsman.org.uk  to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). – See more at: http://www.lawsociety.org.uk/support-services/advice/practice-notes/client-care-letters/#sthash.qHu8uoGr.dpuf